Refund policy
Returns, Refunds & Reprints:
We'll make every effort to ensure that the cards you receive will be of the high standard you expect. But if there's a problem, please contact us with your order number and explain what the problem is and we'll do our best to fix it.
As we only offer personalised greeting cards, that are customised for you, we cannot accept returns or offer refunds. But in the unfortunate event that the cards you receive are faulty, we will reprint and send you replacements, free of charge. Please note that we will need to see evidence of the fault before sending you replacements.
It is vitally important that you check all the details of your customised design, such as spelling and punctuation, before you proceed to place your order. If a design error has been made that was not a fault of ours, we cannot offer refunds or replacements. If you've noticed an error after you've placed your order, please contact as soon as possible to let us know. Providing your design has not yet gone to print, we can look into making your requested amendments.
Also, we do not offer refunds or replacements for cards that have not been cared for in your possession and have subsequently become damaged.
Yes, though we will need to see evidence of the fault.
If your cards have unfortunately arrived in a damaged condition or with a print defect, please contact us within 1 week of receiving our order to notify us of the fault. Once notified, we will reprint and post your replacement cards to you, free of charge.
We offer our customers a cooling off period of 3 hours following the time you place your order. Should you wish to cancel your order, please contact us as soon as you can and within this 3 hour period to let us know your request. Once notified, we will cancel your order and refund you in full. We cannot accept cancellation requests after this 3 hour period as we will have already started the print process for your order.